-
BUSINESS DETAILS
-
-
Multiple Choice *
-
Business Type *
-
This is a required field to hold a wholesale account with us
-
-
-
BUSINES OWNER DETAILS
The below details will be used to set up your WHOLESALE log in account.
-
Are you a Certified GAPS Practitioner?
-
-
-
(area code) + number
LEAVE NO SPACES BETWEEN NUMBERS & NO BRACKETS
-
-
BUSINESS ADDRESS
-
Your orders will be sent to this address
-
Record the address of your business, shop or practice location here if different from your shipping address
-
PRODUCTS
-
Select products that interest you *
-
Sign Agreement
Terms and Conditions Wholesale Contract Agreement
GAPS Diet Australia Pty Ltd referred to as "GAPS Diet Australia" or GDA
The contract
The Customer has read and understood, and agrees to, these terms and conditions for the operation, establishment and use of a business credit WHOLESALE (“Account”). The execution of the application for a Wholesale (“Application”) constitutes an offer by the Customer to read and agree to the terms and conditions and acquire an Account on signing the terms and conditions set out ou Policy below. If GDA approves the Application, such approval will constitute acceptance of the offer and will create a contract between GDA and the Customer on these terms and conditions (“Contract”).
Customers purchasing from us must be aware of and agree to our Terms and Conditions as set our below with our 'Customer Service Policy' / 'Shipping & Delivery Policy' & our 'Returns Policy'.
Customer Service Policy
GAPS Diet Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Shipping & Delivery Policy
Shipping: Our products are delivered Australia wide using Australia Post eParcel and other specific Couriers Services for special consignments.
Some products can be sent international, however some restrictions apply to some products, and we encourage international orders to contact us prior to placing the order.Please refer to our international shipping policy notice below regarding exchange rates and foreign bank fees.
Shipping costs are an estimate influenced by the cubic size and weight of the parcel and packaged and these are specific to your post code location (with the exception of some selected items with fixed shipping costs applied). To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full 100 grams or less with the parcel packaging weights and cubic measurement taken into account.
All parcels are dispatched from Brisbane, Australia.
Exact shipping costs are calculated in the shopping cart and will be added to the order total before you commit to buy at the checkout. Goods shipped within Australia usually attract GST.
All prices are displayed in the default of AUD (Australian Dollars.)
Dispatch Schedule & Shipping Methods
All our parcels are dispatched on Mondays, Wednesdays and Fridays regardless of the shipping method chosen. It is our intention to send all orders that are received by 11.30am on our scheduled dispatch days (Mon/Wed/Fri) however we do like to advise that there is the occasion where we may become inundated with an over-abundance of orders on one isolated day and in this case your order will be prioritised for the next dispatch day. If your order (for example was received after 11.30 on a Monday, it may not be sent until the next shipping day on the Wednesday regardless of whether or not you have selected express post. Please note: Express Post does not mean – Next day delivery with online services.
Customers may select from the following two delivery shipping methods:
Regular Parcels: Dispatched 3 days a week.
Express Parcels: Express postage can speed up your delivery transit time however our express service does not promise next day delivery from the point of your purchase date. Please take notice of our dispatch days (Mon/Wed/Fri). Any express orders sent with ice will be held for a Monday dispatch to reduce the transit time. All customers are prompted to read and acknowledge our shipping terms upon checkout to ensure that they are aware of our express service and this is confirmed by the customer with a mark in the checkbox.
Delivery & Order Status Notifications:Orders will be processed and dispatched within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia which may take longer. (this makes an estimated delivery time of 4-10 days at the point of your purchase and sooner for some consignments. Your order status can be viewed within the online shop top tab marked ‘Order Status.’ When your shipping status has been changed, you will be notified via email.
Awaiting Fulfilment: Your order is waiting to be processed and not yet fulfilled.
Awaiting Shipment: Your order has been reviewed by the sales team and the status has been changed to ‘Awaiting Shipment’ because one item may be out of stock for back order or it may simply require express postage with ice on a Monday and has been held until this time. Other reasons may be associated with an incomplete address.
Pending: Your order may have a problem such as an incomplete address or the payment was not received.
Shipped: Your order has been passed to our freight management software facilitator and is awaiting dispatch.
Email Dispatch Advice: An email from our shipping courier will confirm that your parcel has been packed and picked up by our courier. You will also be able to track your parcel with information provided to you in this email when this has taken place.
Tracking: All our parcels are traceable through our tracking system. You will have received a tracking number via email when your parcel has been dispatched so that you can trace and follow your parcel yourself. Please contact us if you do not receive your parcel after ten days from placing your order online and we will track your item and advise of its delivery status. We appreciate your patience in giving the parcel time to be processed and delivered to you before seeking your order tracking status. Please read our important express post consideration NOTICE below.
All parcel deliveries require a signature upon delivery. In the case that no one is home to sign and receive the parcel, the courier will leave a courtesy ‘parcel-pick up card’ advising on instructions to pick up your parcel from your local post office. It has come to our attention that ‘parcel-pick up card’ loss & theft is a reality. It is beyond our control when cards go missing or are stolen. In such cases we have been advised by our courier to ask customers to report any card theft to to them so that it can be addressed at a local level. Please bear in mind that the ‘parcel pick up card' is a customer courtesy to inform customers that the courier has attempted a delivery but we cannot hold any responsibility for cards that go missing as we provide our customers with tracking. It is therefore the customers responsibility to keep an eye on their tracking and follow up with us if your order has not arrived in due time (especially if this is an express item) so that we can advise on the delivery status. Please note that we sent you your tracking number via email so that you may track the delivery status for yourself. When placing an order at GAPS Diet Australia, customers will receive an email from GDA advising the status of the order to show when it has been dispatched or whether it is awaiting shipment for some reason. You are also able to log into your account at GAPS Diet Australia to view this at any time for yourself. This will also allow you to determine the approximate expected time of delivery based on standard courier transit times.
Your local post office requires proof of ID and your signature for parcel pick up so this will protect you from any card theft in the mail. If you know that you are not going to be home and want your parcel left at the door, you can authorise your consent to leave your parcel at your front door or other secure area that is easy to access by advising us of these instructions in writing when placing an order through the check out in the order instructions box and we will ensure your delivery instructions are met. We cannot, however accept responsibility for any theft of the parcel if you have provided authority to leave your parcel at the door as this is not within our control. If you have selected to waive our requirement to collect your signature upon delivery by providing your authority to leave the parcel without a signature and your parcel is lost during transit, we cannot accept responsibility to replace the item. Please report any theft to Australia Post 131318 or specific courier used. It is up to the post office for how long they wish to hold parcels before returning to sender if uncollected but they generally keep them for approximately 10-14 days. If the address we have provided is correct and we have shown that we have done everything right to forward your parcel to you in the correct manner and it is returned to sender because the customer did not pick up the parcel, then GAPS Diet Australia and the customer will have the opportunity to negotiate whether the items are perishable and can be refunded (less the postage cost) or we can re-charge the customer’s credit card for the costs for the second delivery. In any case that we have made a genuine error causing the delivery to fail, we will of course pay for the cost of re-posting the items to the customer.
Yoghurt Starter, S.Boulardii and other items chosen to be sent on ice are sent express post on Mondays (with the exception of some Tuesdays - post code pending) and in some cases this will be sent in a separate parcel to other items with ice packs to keep their journey a little cooler for a little longer. There is no need to select the express post option for the Yoghurt Starters and S. Boulardii when you process your order through the shopping cart as we have calculated this into the cost for you and we will normally send this item express on it's own. The manufacturer has advised that these items can be left out of the fridge for 2 weeks before the culture begins to die so we are confident that the express delivery, ice packed journey will have no penetration on the culture quality.
The ice allows the item to remain cool for longer but the ice is not expected to be solid upon delivery. If you have ordered other items, they may be sent in a different parcel and received on a different day. Your postal location and the size of your remaining order will determine whether all items will be sent together express with the yoghurt starter or whether the remaining items will be sent regular post, so please don’t be alarmed if you receive different parts of your parcel on different days as a result). Whilst we make every effort to ensure that care is taken to provide a complementary express service with ice to preserve the product for longer, we would like to advise that it is the customers responsibility to ensure that they are available to collect the express parcel on the following day so that they can ensure that it is refrigerated upon delivery. In the case that no one will be home to collect the express item, the postman will leave a card advising you pick up your parcel from the post office that afternoon (unless you provide consent to leave at the front door but we cannot be held responsible for the hot whether that may expose the product to more heat). Parcel pick up notification cards can often go missing, so please ensure you check with your local post office if you are expecting delivery. You may find it reasuring to know that this product should do well for two weeks out of the fridge before the culture begins to die. If a public holiday falls on a Monday, these items will be sent express on the next working day.
NOTICE: Important Express Post Consideration: Parcels that are sent express post by GAPS Australia with a designated post code that is set outside the Australia express post delivery network, cannot guarantee express post delivery and is therefore considered a standard postal item and GAPS Australia cannot accept accountability for this delay or the condition of the product. It is the customer’s responsibility to confirm whether the destination postcode is within range at the Australia Post express post network and this can be confirmed here: http://auspost.com.au/personal/express-post-network-nsw-act.html If a customer choses to purchase an express post item with a post code outside the Australia Post network, it is therefore the customer’s choice to take this risk for a delivery delay and we will be unable to provide you with an estimated time of arrival or compensation for the product condition. We have often found regular post items to reach the destination faster than express items if the destination post code is set outside the Australia post network and this is because they travel on different transport to reach the destination. Some selected items such as the yoghurt starter or S.Boulardii will be sent express by default, however if you would like to request that a specified express item be sent via regular mail instead with extra ice (because your post code is not in the AP Network), please make sure you add this request in the comments section in the shopping cart and follow it up after you have placed the order by sending us an email to sales@gapsaustralia.com.au advising of your request. You can add the following template message to the order notes: PLEASE SEND BY REGULAR MAIL - NOT EXPRESS BECAUSE MY ADDRESS IS NOT IN THE AUSTRALIA POST DELIVERY NETWORK. GAPS Diet AUSTRALIA HAVE AUTHORISED SENDING THIS ITEM TO US WITH ADITIONAL ICE (2X ICE) THANK YOU.
GAPS Australia send selected items complementary express on Mondays and some Wednesdays with an expected transit delivery time of 2 – 3 days (mostly next day delivery) from time of dispatch. We choose express post with ice for selected items to keep the product cooler for longer during the journey, however do not be alarmed if your ice has melted as we do not expect the ice to remain solid for the complete travel duration and we do not promise a refrigerated service. We are however, confident that the products we post will withstand the outside temperature for the short travel duration or we would not send them. We send selected express post items with ice all year round, however if you have a concern for the product temperature during transit, we would like you to take this into consideration before you place your order as we cannot control the weather or respectfully accommodate this concern once the item has been sent.
GAPS Australia reserve the right to evaluate postage needs and send some items complementary express at our own discretion and without notifying the customer. Customers will be sent an automated email advising of dispatch and tracking.
DELIVERY & SAFE DROP All parcels are delivered upon receipt of customer signature. In the event that you are not home, the item will be carded for pick up and the customer will be required to pick up the parcel from their local post office. Cards can often go missing and this is out of our control. It is the customers responsibility to keep an eye on the tracking should your parcel not arrive in due time. Customers may also select SAFE DROP to have the parcel left at the customer’s door. This can be arranged by leaving a note in the comments section at the end of the shopping cart with your instructions advising where to leave the SAFE DROP parcel. Alternatively, the customer can request SAFE DROP with instructions by responding to the dispatch and tracking email sent to customers from AUSTRALIA POST when your parcel has been dispatched.
Returns Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
Refunds and request for order adjustments: Approved store refunds are reimbursed to customers as a store credit, unless otherwise arranged under special circumstances where a $2.00 manual transaction/admin fee will be charged. Please select your items carefully. Any requested changes to an order requiring a refund or additional charge will incur the $2.00 manual transaction/admin fee.
Acceptance of returns are specific where goods are faulty, have been wrongly described or illustrated, or where the product is different to the product purchased on the website. These items should be returned, unopened and unused within 30 days of delivery or refunds will not be considered. Personal items such as enema kits can not be returned due to hygeine purposes.
Some items requiring refrigeration cannot be returned.
DAMAGE / INCORRECT ITEM: Items that have been damaged in transit or incorrect items received must be reporeted to us via email within 24 hours of delivery. Please attach a photo of the item in question when you send your email. Please lodge your report and photo of damaged goods at the sales contact page here
EXPIRED BEST BEFORE DATE: in the case that stock is accidently sent to the customer with an expired best before date, the customer must report this finding to us within 3 days of delivery so that we may review the case to ascertain whether a reimbursed store credit will be applied. In the case that the items have been confirmed to exceed the expiry date, the items will need to be returned to us (unopened) before a store credit is provided.
We will gladly pay the return shipping costs only if the return is a result of our error or you received an incorrect or defective item.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button to apply for your return request. We'll notify you via e-mail after we have reviewed your request and respond with the appropriate action. If your request for return and refund has been approved we will email you an eParcel returns slip (Pre-Paid) which will allow you to process your return at your local post office. We ask that the items be returned within the original packaging. Once we've received the returned item, we will process your refund.
If we have agreed on a store credit or refund, you should expect to receive this within three weeks of sending your package to us, however, in majority of cases you will receive a refund much sooner as we do our best to prioritise. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you receive the wrong item and you use it: We cannot honour a return and replacement of wrong items sent if the item has been used or the product seal has been broken, such as receiving a yoghurt maker instead of a juicer and the customer uses it before advising us that they were sent the wrong product. Or if you were sent the wrong supplements and opened the bottle breaking the seal.
All store credits have an expiry date of 12 months and must be redeemed within this time from when the credit is applied.
If you go away and your order is returned to us with a return charge from Australia Post: Generally, the post office will keep parcels for a period of 10-14 days, however if the parcel has not been collected the parcel will be returned to us. Australia post charge for parcel returns if they are not collected so if the customer is not available to collect the parcel before it is returned to us, the customer agrees that in placing an order with us the customer is responsible fpr fees aquired in payment of returned goods. If this occures we will contact the customer and make arangements to resend the parcel at the customers expense. Therefore the customer will be responsible for the charges applied for the parcel return to us and the costs to then return post the parcel to the cusomer again. Alternatively, the customer may choose to cancel the order all together and a refund will be provided, minus the expense of the initial postage cost and $2.00 admin fee.
International Shipping Notice
Some products can be sent international, however some restrictions apply to some products, and we encourage international customers to contact us prior to placing the order. If orders are placed without contacting us first, international customers run the risk of paying additional fees when the order funds are refunded to the customers credit card. We therefore wish to advise that International customers accept the responsibility of any financial adjustments that occur as a result of a customer refund due to the fluctuating market exchange rates and any foreign bank fees charged by the customers bank or financial institution which we have no control over. GAPS Australia are only responsible in refunding the total amount paid on the order at the time of the order and in Australian dollars. In order to avoid the risk of these charges, we advise international customers to contact us first to ensure that the product quantity request is available and in stock on the day you wish to place the order.
How to ship to multiple addresses when placing one order?
We have a provision within out shopping cart that enables you to place an order with multiple addresses. Simply add all your items to the cart and then it will take you to the shipping page where you can add multiple addresses to your account. When you have added all the addresses to your account, you can then select a billing address and then a shipping address. It does not matter what shipping address you pick at this stage because you will be given the chance to change this later so just select the billing address that you want and then select the same for the shipping (for now) and proceed to the shopping cart final page but do not proceed to confirm payment yet. You will notice an option under the subtotal saying “SHIP TO MULTIPLE ADDRESSES” Click on that and it will take you back to the shipping page. Select the Billing address you want and then you will see all your shopping items with a drop down box containing all your shipping address options. This is where you select the shipping address for each individual item and then you continue to follow the prompts to select the shipping methods for each address. It is really quite easy but you just have to put all your items in the cart first and then go back to select which items will be sent to which address.
I/we, have read and understand the trading and disclaimer terms as set out on this application and understand that GAPS Diet Australia Pty Ltd reserve the right to close accounts and adjust trade prices at their own discretion. I/we understand that the merchandise is supplied at a trade cost and therefore acknowledge my/our intentions to treat it as such and will utilise the Practitioner/Trade account for business purposes and not solely for our/my own personal use. If our purchase history does not reflect this, I/we accept that our account will expire.
-
I understand this is a legal representation of my signature.
Clear
-
-
-